A patient’s preferred language plays a critical role in shaping both their expectations and their experience of care in the inpatient setting. Join this webinar to explore how insights into language needs can be used to to improve patient experience while driving operational efficiency. We’ll examine emerging patterns in survey response rates and uncover meaningful differences in how patients perceive their care based on language preference. See how these insights can reveal hidden gaps — and powerful opportunities — for improvement.You’ll also learn practical, scalable strategies to better support patients with diverse language needs, from optimizing interpretation services to leveraging patient experience data for smarter decision-making. By aligning experience initiatives with resource allocation, organizations can reduce inefficiencies, improve outcomes, and enhance overall value.Whether you’re focused on quality, experience, or financial performance, this session will provide actionable takeaways to help you deliver more inclusive care while strengthening your organization’s long-term sustainability. Register now!
Speakers
Executive Director, Institute for Innovation, SVP Research and Analytics
