A year ago, Salesforce made a bet: Managers are the biggest driver of our agentic transformation. But their hands were full — data scattered across a dozen tools, administrative work crowding out coaching time, and a growing expectation to lead differently in this new agentic age.
So we built Manager Agent, an AI-powered partner that consolidates manager tools into a single entry point accessible in Slack. It handles the busywork of people management, like routine tasks and surfacing team insights, so managers can focus on the part of the job they love most: coaching their people. Manager Agent helps with tasks like surfacing HR information, resolving employee issues, providing coaching support, analyzing survey results, and facilitating performance evaluations and promotions.
We’re not just making managers more efficient, we’re helping them redesign how work gets done.
Pallavi Sebastian, SVP, Agentic Talent Experience
One year in, Salesforce managers hit 100% adoption of Manager Agent and have collectively reclaimed 57,000 hours. Here’s what the journey taught us about managing in the AI era.
