Automating what already exists isn’t enough — agents demand a fundamental rethink of the enterprise
Enterprises have figured out how to stand up AI agents, but agent management is another problem entirely.
The agentic moment is forcing organizations to interrogate everything, including the operating and business models that underpin longstanding infrastructure. That is because agentic AI requires a fundamentally different approach to process design — not automating what exists today, but rebuilding workflows from a blank sheet, according to Doug Schmitt (pictured, right), chief information officer of Dell Technologies Inc. and president of Dell Technologies Services.
“Clearly, it’s the year of agent management — helping both our customers and delivering [agents] internally as well,” Schmitt said. “We’re seeing it live. We’re seeing it with our supply chain. We’re also seeing it with our development. Then, externally, what it’s gonna do for healthcare, for education, all of these great opportunities.”
Schmitt and Scott Bils (left), vice president of professional services at Dell Technologies Inc., spoke with theCUBE’s Dave Vellante and Gemma Allen at Dell Technologies World 2026, during an exclusive broadcast on theCUBE, SiliconANGLE Media’s livestreaming studio. They discussed agent management governance, token economics and how Dell’s dual role as customer zero and services provider gives it a unique vantage point with enterprise clients. (* Disclosure below.)
