Anyone who has ever tried to get a GP appointment in England will be familiar with the "8am scramble", as you phone your local surgery desperately hoping to get through.
Many surgeries - like the Tudor House Medical Practice - open their telephone lines at 08:00, meaning that if you want an on-the-day appointment, you have to phone on the dot at 08:00.
This can prove a source of frustration, with Jayne Bond - part of a four-strong team at the increasingly busy practice - often at the sharp end of patients' upset.
"Some people think we are Rottweilers, and we are trying to stop them getting appointments," she said.
The practice invited the BBC to watch them at work first thing in the morning during the busiest part of their day, when those phone lines open.
