After The Telegraph published a receptionist’s recount of abuse, readers share their frustrations with the NHS’s booking process
After The Telegraph published a receptionist’s recount of abuse, readers share their frustrations with the NHS’s booking process
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Since the pandemic, the demand for doctor appointments has risen – as has the abuse suffered by those manning the phones
Wes Streeting’s plan to make booking easier made sense. Then I encountered an AI triagist, a stubborn receptionist and a…
Between bureaucratic failures, Covid backlog and miscommunications, 7.4 million Britons are still waiting to be seen by a doctor
The ombudsman has raised its concerns about access to BSL interpreters with NHS England
Our community has shared stories of impersonal diagnoses and overstretched services, agreeing that while digital updates can…
Our community said the NHS is under intense strain, with long GP waits, under-resourced out-of-hours care, and systemic…
