Top bank CEOs discussed AI's beneficial use in banking operations. They highlighted generative and agentic AI for customer service and internal improvements. Data quality and governance frameworks are critical challenges for effective AI deployment. Banks must invest in employee reskilling and maintain human oversight of AI systems. AI promises improved customer experience and faster technology implementation.

Before investing in AI, business leaders should ensure their organisations have robust data governance, high-quality data and integrated information flows across finance,…

RBI Governor Sanjay Malhotra said banks that succeed in the AI era will be those that understand the technology they deploy and maintain clear accountability for its outcomes,…

In a recent statement, CS Setty, Chairman of the State Bank of India, underscored AI's transformative potential for the Indian banking sector. He asserted that widening credit…

RBI chief urges Indian banks to invest in AI while highlighting associated risks like bias, data privacy, and cybersecurity threats.

MUMBAI: Artificial intelligence could help banks expand credit to rural India, small businesses and farmers while improving risk assessment and productivity, SBI chairman CS Setty…