AI has moved from a boardroom curiosity to a business imperative in East Africa. Banks are exploring AI-powered customer service, factories are using predictive analytics to optimise production and governments are investing in smarter digital public services.
Yet as organisations rush to embrace AI, many risk focusing on technology rather than the foundations needed to create lasting business value.
The next phase of digital transformation will not be defined by who builds intelligent enterprises capable of embedding AI into daily business operations. For business leaders, this requires a mind shift. AI is a transformation agenda that demands modern applications, trusted data, strong governance and a workforce equipped for the future.
Related
Trust is the real currency of Kenya's digital economy
