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Tripadvisor AI gives glowing reviews to hotels with serious complaints
An investigation found Tripadvisor's AI hotel summaries painted glowing pictures of some resorts despite guest reviews raising serious concerns.
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theguardian.com
AI summaries of Tripadvisor hotel reviews downplay serious complaints, investigation finds
AI-generated overview found to gloss over allegations of sexual harassment and describes hotel being sued over hygiene as ‘spotless’
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mirror.co.uk
Tripadvisor's new AI tool under fire for 'putting holidaymakers in danger'
An investigation by consumer group Which? claims Tripadvisor's new summary AI tool has failed to include key information from its own reviews
