AI-generated overview found to gloss over allegations of sexual harassment and describes hotel being sued over hygiene as ‘spotless’

AI-generated overview found to gloss over allegations of sexual harassment and describes hotel being sued over hygiene as ‘spotless’

An investigation by consumer group Which? claims Tripadvisor's new summary AI tool has failed to include key information from its own reviews

An investigation found Tripadvisor's AI hotel summaries painted glowing pictures of some resorts despite guest reviews raising serious concerns.

Which? says that the AI summary of Tripadvisor hotel reviews did not include details of serious complaints

Stay up to date with notifications from The IndependentNotifications can be managed in browser preferences.AllNewsSportCultureLifestyle(AFP/Getty)Consumer champion platform Which?…

Tripadvisor's new AI review summaries are masking reports of food poisoning, sexual harassment and serious hygiene failures, a Which? investigation has found.

L’indagine di Which? ha scoperto che i nuovi riepiloghi di recensioni basati sull’IA di Tripadvisor nascondono segnalazioni di intossicazioni alimentari, molestie sessuali e gravi…

De AI-samenvattingen die Tripadvisor gebruikt om hotelrecensies samen te vatten, 'vergeten' de vernietigende recensies van gasten mee te nemen. Dat blijkt uit onderzoek van de…