“We didn’t pay as much attention as we should have to the experience of our most knowledgeable engineers that have been with us through many product cycles,” a Ford exec said.

Ford admitted its AI couldn't replace experienced engineers and rehired 350 veterans, then climbed to No 1 in JD Power's quality ranking for the first time in 16 years.

‘We didn’t pay as much attention as we should have to the experience of our most knowledgeable engineers,’ says automaker