AI is automating more than a quarter of digital work, but employees are spending hours managing the technology, creating new bottlenecks.

AI is automating more than a quarter of digital work, but employees are spending hours managing the technology, creating new bottlenecks.

Productivity gains lost as staff spoon-feed AI and correct its cock-ups

For every hour an employee spends getting a useful output from artificial intelligence, they spend another hour making it usable, a Glean survey found.

Workers are spending an average of 6.4 hours a week — almost a full working day — "botsitting" AI, pushing some to look for an exit, researchers say.