The Best Manufacturers Build AI with Workers, Not for Them

Manufacturers are pushing ahead with AI, but workers often feel unprepared, uncertain, and distrustful. Research shows a clear gap between executive optimism and frontline experience, driven by unclear roles, weak training, and poor performance measures. The most effective companies close this gap in three ways. First, they reduce uncertainty by involving workers in mapping how roles will evolve. Second, they train people in the flow of real work, not in abstract settings. Third, they measure success based on how humans and AI perform together on the job. These practices build trust, improve outcomes, and accelerate adoption. Factories that treat AI as a collaborative tool, not a replacement, are better positioned to adapt and compete.

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