WhatsApp is already woven into daily life in India. Today, people use WhatsApp to recharge their phones, book metro tickets across cities, and access citizen services through government chatbots, all within a familiar chat interface.
Today we are announcing Bill payments in India, making it easier for people to find, manage, and pay their everyday household and utility bills – all within the app. Powered by the Bharat Connect (BBPS) network, the feature gives people access to 22,722 billers across 30 categories, including electricity, gas, water, FASTag, insurance, credit card and loan repayments.
“For millions of Indians, WhatsApp is already the simplest way to stay close to family and friends, talk to businesses, access citizen services, and buy everything from metro tickets to insurance – all without leaving the app. With Bill payments, we’re bringing that same simplicity to one of the most routine tasks in every household. No more juggling apps or tracking multiple due dates. We want to make paying a bill on WhatsApp as effortless as sending a message, and help bring the convenience of digital payments to people across the remotest parts of the country.” – Arun Srinivas, Managing Director and Country Head Meta (India)
