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Commission on Administrative Justice Chairperson Charles Dulo and Vice Chairperson Dorothy Jemator Kimengech, during a media briefing on February 13, 2025. [File, Standard]
The Commission on Administrative Justice (the Office of the Ombudsman) occupies a unique space in public administration owing to its mandate of safeguarding the rights of citizens against abuse of power, unfairness, injustice, and failure to facilitate the right to information by public officers.
The institution is the go-to place for citizens aggrieved by a public service that is consistently failing them through delays, inefficiency, corruption and general decline in the quality of services.
On a typical day, the Commission receives and processes some grave complaints from citizens. A few cases will suffice.
