The ombudsman has taken mediation to a new level, resolving almost three times the number of cases as in the previous year
Meanwhile, the ombudsman has taken mediation to a new level in his role as an independent watchdog on public administration. Since Jack Chan Jick-chi became ombudsman in April 2024, he has focused more on using mediation to address residents’ complaints. In the 2024-2025 reporting year, his office said it had resolved 555 cases through mediation, nearly triple the 187 in the previous year. In contrast, the number of cases that led to full investigations dropped by more than half to 40, from 95.
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