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As more companies expect artificial intelligence tool use to go beyond simple tasks, HR departments continue to mull how AI agents will be implemented — and who might lose their positions because of them.
A report from The Josh Bersin Co. released in June projected that, by 2030, HR departments could see their head counts reduced somewhere between 30% to 50% due to the HR capabilities that AI agents could undertake.
But the inherent complexity of HR complicates these matters, the report noted. The HR function includes more than 250 specialized roles and 400 skills, the company said — and while that paves the way for usage of more than 100 types of AI agents, “agent sprawl” is not the goal. An entirely new HR architecture is.
And that architecture will require humans.
