By Krystal Scanlon • August 27, 2026 •
Agencies are often expected to have all the answers for their clients, and pre-empt any issues before they even arise. Behind the scenes, though, the way they operate can be a different story.
In this edition of our Confessions series, where we trade anonymity for candor, a former exec from an independent ad agency talks through the frustrations they’ve had with the way their company operated on the inside.
This conversation has been edited and condensed for clarity.
Can you give me an example of a decision that was poorly communicated internally?
