The Joint Admissions and Matriculation Board (JAMB) has resolved more than 5,000 pending candidate complaints within five days, following an intervention by Segun Aina, the registrar.
Fabian Benjamin, the acting director of public affairs and protocol at JAMB, made this known in a statement, explaining that the newly appointed registrar had to relocate his seat to the board’s SERVICOM unit to oversee the process directly.
Besides, Benjamin emphasised that the registrar directed the Service Compact with all Nigerians (SERVICOM) unit to treat candidates’ grievances comprehensively and without delay.
The statement explained that the initiative forms part of Aina’s broader effort to reposition the board’s relationship with its clients, especially candidates seeking admission into tertiary institutions, and to align service delivery with the fees candidates pay to examination bodies.
Rather than rely on periodic reports from officials, Aina reportedly moved to sit directly at the SERVICOM unit to observe first-hand the challenges facing candidates and the kinds of complaints requiring urgent resolution.
