Aug 5, 2026 – 12.00pmThousands of Westpac bankers are using bots to assess mortgage and credit card applications as the lender scrambles to demonstrate return on investment from its surging spending on artificial intelligence and close the gap with AI leader Commonwealth Bank.The bank said the AI agents saved 12,500 banker hours in the first month of operation in July, annualised at 150,000 hours.Subscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber? Fetching latest articles
Westpac deploys swarm of AI agents to assess loan applications
The bank said agents saved 12,000 banker hours in their first month. The productivity benefits come as analysts scrutinise ROI from surging AI spending.
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