Key Takeaways
AI is becoming standard equipment: 95% of field service organizations use AI, and 85% plan to increase investment over the next one to two years.
Where it’s applied to scheduling and dispatch, it shows up in revenue: 57% of those organizations report higher revenue per job.
Yet the workforce hasn’t kept pace: 66% report mobile worker turnover rose over the past two years, and insufficient training on new technology ranks as the top driver.
Even trained workers lack context onsite: 61% say mobile workers have limited access to the customer data they need.
