The Health Ministry is expanding its patient experience evaluation system across public hospitals to include cancer and pediatric patients, officials said Tuesday.
Starting Thursday, cancer patients who have undergone surgery at oncology hospitals or clinics, as well as parents or guardians of children treated at pediatric facilities, will receive text messages several days after discharge directing them to anonymous questionnaires about their hospital experience.
The digital feedback tool was launched last July for patients at general hospitals, with more than 75,000 people responding so far. About 75% rated their overall hospital experience positively.
Health Minister Adonis Georgiadis said the surveys have already helped identify areas needing improvement, including patient information and hospital catering services. He added that chemotherapy and immunotherapy patients will be included by the end of 2026, followed by radiotherapy patients in mid-2027.
Officials said the expansion aims to create a more patient-centered health system and provide a basis for evaluating hospital administrations from the patients’ perspective.
