Citizens gave high marks to the state’s digital services and called for even greater digitization and simplification, while in-person services provided by government agencies and local authorities received failing scores, according to the first results of an electronic evaluation process conducted this year by the Interior Ministry.
The survey, carried out for the second consecutive year, found that digital services under the authority of the central government received a score of 7.5 out of 10, while the gov.gr platform scored 8.3.
By contrast, municipal and regional services accessed in person received a score of 4.1, below the passing mark. Comparable services provided by the central government were rated 5.3.
Overall citizen satisfaction rose slightly, reaching 6.2 from 5.46 a year earlier. Participation, however, declined significantly, with 38,367 responses recorded this year compared with 64,789 last year.
Beyond service ratings, respondents called for a more unified, simplified and transparent state. Among the main requests was the creation of a single file for every citizen containing personal records, qualifications, certifications, employment history, pension information, requests submitted to public services and the status of those requests. Citizens also called for a unified health file containing a complete medical profile.
