The gap between digital and “traditional” services offered by the Greek public sector is chaotic. As can be seen from the results of an electronic evaluation of public services by citizens – carried out by the Ministry of Interior – the degree of satisfaction with services that require face-to-face contact is below the base.
Digitalization, which is rightly spreading continuously, contributes simultaneously to the emergence of a two-speed public sector. However, the goal is to move at only one speed – that of friendly and satisfactory services for all citizens.
