A view of the domestic arrival area of Mangaluru International Airport, which has been conferred with Level 5 Accreditation under the ACI’s customer experience programme.
| Photo Credit: ANIL KUMAR SASTRY
The Mangaluru International Airport has received Level 5 Accreditation under the Airports Council International (ACI) Airport Customer Experience Accreditation Programme, said to be the highest recognition in the global airport industry for customer experience management.A release from the airport here said that the MIA has thus become the third airport within the Adani Airport Holdings Limited (AAHL) network, after Mumbai and Ahmedabad, and the second in Karnataka after Kempegowda International Airport, Bengaluru, to receive this prestigious accreditation. Only four airports in India have received this accreditation to date.The ACI Airport Customer Experience Accreditation Programme is the aviation industry’s only global framework that provides a comprehensive assessment of how airports embed customer experience across strategy, culture, governance, operations, and service delivery.The airport had received the ACI Level 4 accreditation in July 2025 and Level 3 in February 2024. The Level 5 Accreditation also recognises airports that foster a culture in which every stakeholder — CISF, Customs, Immigration, Airline — contributes to continuously enhancing the passenger journey. The accreditation acknowledges not only operational excellence but also the airport’s ability to create meaningful, seamless, and memorable experiences across all touchpoints.A series of transformative initiatives focused on customer-centricity, digital innovation, operational excellence, and stakeholder collaboration helped the MIA earn the recognition. Over the last few years, the Mangaluru International Airport has consistently elevated passenger experience standards through technology-led interventions, service innovation, and a strong culture of continuous improvement.“The ACI Level 5 Accreditation is a significant milestone in the Mangaluru airport’s journey of transformation and excellence. This recognition reflects the collective efforts of our employees, stakeholders, and partners who share a common vision of delivering exceptional experiences to every passenger. As the third airport in the AAHL network to attain this distinction, we remain committed to continuously raising the bar and ensuring that the Mangaluru airport offers a seamless, safe, and memorable journey for all travellers,“ the airport spokesperson said. Published - July 14, 2026 07:16 pm IST
