A view of the domestic arrival area of Mangaluru International Airport.
Mangaluru International Airport has been conferred the Level 5 accreditation under the Airports Council International (ACI) Airport Customer Experience Accreditation Programme, the highest recognition in the global airport industry for customer experience management.With this, Mangaluru International Airport becomes the third airport within the Adani Airport Holdings Ltd (AAHL) network with Mumbai and Ahmedabad, and second in Karnataka after Kempegowda International Airport, Bengaluru, to receive this accreditation. Only four airports in India to date have received this global accreditation.A media statement said the ACI Airport Customer Experience Accreditation Programme is the aviation industry’s only global framework that provides a comprehensive assessment of how airports embed customer experience across strategy, culture, governance, operations and service delivery.The airport received the ACI Level 4 accreditation in July 2025. It received Level 3 accreditation in February 2024. Mangaluru airport’s progression from Level 3 to Level 4 and now to Level 5 in little over 30 months reflects a sustained and organisation-wide commitment to placing passengers at the centre of every decision, the statement said.Customer experienceLevel 5 Accreditation recognises airports that have successfully embedded customer experience across the enterprise and fostered a culture where every stakeholder -- CISF, Customs, immigration, airline -- contributes to continuously enhancing the passenger journey. The accreditation acknowledges not only operational excellence but also the airport’s ability to create meaningful, seamless and memorable experiences across all touchpoints.“As the third airport in the AAHL network to attain this distinction, we remain committed to continuously raising the bar and ensuring that Mangaluru Airport offers a seamless, safe and memorable journey for all travellers,” the statement said.Published on July 14, 2026
