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Guia Abogado
Consumers disputing meter errors need not pay the contested amount, while those with unusually high bills may pay only the equivalent of their average monthly bill while the case is under investigation
MANILA, Philippines – Consumers who receive questionable electricity bills don’t always have to pay the entire disputed amount to avoid disconnection, the Energy Regulatory Commission (ERC) clarified, as it pushed back against claims that its policies automatically place the burden of billing errors on households.
Senator Risa Hontiveros filed Senate Resolution No. 509 seeking an investigation into what she called the ERC’s “ironically unfair” consumer protection policies following complaints involving erroneous meter readings and unusually high electricity bills.
