U.S. Consumers Rank Navy Federal No. 1 for Customer Experience

U.S. Consumers Rank Navy Federal No. 1 for Customer Experience

Score of 81.2 ranks highest in US among brands evaluated in Forrester’s 2026 Customer Experience Index

Navy Federal Credit Union has earned the No. 1 ranking among U.S. brands for customer experience in Forrester’s Global Customer Experience Index™ Rankings.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260707400865/en/

Forrester’s CX IndexTM evaluates customer perceptions of hundreds of brands across a wide range of industries, including banking, retail, airlines and telecommunications. With an overall score of 81.2, Navy Federal earned the top spot in the United States in the 2026 rankings.