A Toyota saleswoman says the real reason customers buy Toyota isn’t the first thing that comes to mind Over the years, Toyota has become a popular buying option due to how well its vehicles tend to maintain their value.

One Toyota saleswoman says the real reason customers are going to Toyota doesn’t have anything to do with resale value, however.

In a TikTok with over 16,200 views as of this writing, Sadie (@sadiethecarlady) says, “When you think of Toyota, you think of gas mileage and you think of resale value first. While those are great reasons to own a Toyota, that’s why most people actually own them. It usually starts way simpler than that.

While Toyota has earned a reputation for resale value and good gas mileage, Sadie claims it’s all about reliability.

“They say, ‘I want something reliable and I don’t want to deal with car problems anymore,’” she says.