Sometimes it can feel like everyone is missing social cues these days. These can be especially helpful in stressful situations, like negotiating for a new vehicle.

So when one woman reached back out to a car salesman she’d been working with, things did not go as she may have expected. DealwithFranc (@dealwithfranc) is a Tulsa, Oklahoma-based Toyota salesman who works for the Jim Norton dealership. In a TikTok that’s been watched more than 2.3 million times, he described an unexpected interaction with a customer.

Respectfully, No

“Respectfully, if you buy a car from me, you can take my time; you can ask questions; whatever it is you want to know on your car, that’s OK,” he assured the internet.

Then he went into detail about a recent experience where one potential car buyer got the meaning of “the customer is always right” all wrong.