The Director of Public Affairs and Consumer Protection at the Nigeria Civil Aviation Authority (NCAA), Michael Achimugu, has disclosed that the agency achieved a 65 per cent passenger complaint resolution rate in 2025, representing a 10 percentage-point improvement over the previous year’s performance.
He said he was optimistic that the authority would attain a 90 per cent resolution rate before the end of 2026, as efforts continue to strengthen consumer protection and improve service delivery within the aviation industry.
Achimugu made the disclosure when he was honoured with the 2026/2027 African Brands Personality Award in recognition of his outstanding contributions to consumer protection and the promotion of passenger rights in Nigeria’s aviation sector.
The award was presented at the NCAA headquarters in Abuja by the African Brands delegation led by Godwin Enesi Chatta.
Speaking, Chatta affirmed that as Director, Achimugu has prioritised protecting the rights of airline passengers in accordance with the Nigerian Civil Aviation Regulations and the Consumer Protection framework.
