Michael Achimugu, the Director of Public Affairs and Consumer Protection at the Nigeria Civil Aviation Authority (NCAA), has disclosed that the NCAA achieved a 65 per cent passenger complaint resolution rate in 2025, representing a 10 percentage-point improvement over the previous year’s performance.
He expressed confidence that the Authority is on course to attain a 90 per cent resolution rate before the end of 2026, as efforts continue to strengthen consumer protection and improve service delivery within the aviation industry.
Achimugu made this disclosure when he was honoured with the 2026/2027 African Brands Personality Award in recognition of his outstanding contributions to consumer protection and the promotion of passenger rights in Nigeria’s aviation sector.
The award was presented at the NCAA headquarters in Abuja by the African Brands delegation led by Godwin Enesi Chatta.
Speaking, Chatta affirmed that as Director, Achimugu has prioritised protecting the rights of airline passengers in accordance with the Nigerian Civil Aviation Regulations and the Consumer Protection framework.
