The Post-Mortem Nobody Learns From

I've sat through hundreds of post-mortems. Most follow the same pattern: something breaks, someone writes a Google Doc, we have a meeting, we list action items, nobody follows up, the same thing happens again in 3 months.

Here's how to break the cycle.

The Blameless Culture Trap

"Blameless" doesn't mean "actionless." The biggest failure mode I see is teams that use blameless culture as an excuse to avoid accountability.