Customers Bank and ElevenLabs to Deploy AI-Powered Conversational Agents Across Customer and Employee Experiences
Strategic Collaboration to build 24/7 intelligent voice and chat capabilities, enhancing Customers Bank's high-touch service model with always-on support
Customers Bank, the nearly $26 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a strategic collaboration with ElevenLabs, a global leader in conversational AI, to deploy advanced voice and AI agents across its customer service and internal operations.
The collaboration will leverage ElevenLabs' industry-leading conversational AI agents into Customers Bank's ecosystem by enabling intelligent, always-on interactions within the bank's hallmark high-touch service model. Customers Bank intends to enhance that personalized experience into digital and voice channels, delivering faster, more accessible support without compromising quality.
"As customer expectations evolve toward real-time, conversational experiences, we see a clear opportunity to enhance how we serve our clients," said Sam Sidhu, President and CEO of Customers Bank. "Working with ElevenLabs enables us to combine cutting-edge AI with our high-touch service model, giving our customers immediate access to support while ensuring the human connection remains at the center of everything we do."
