Cisco bets on AI agents to redefine workplace collaboration
Cisco Systems Inc. today unveiled a set of collaboration and customer experience products that transform its Webex videoconferencing platform into what executives describe as an intelligent operating system for work.
The updates span collaboration hardware, AI agents, contact center software and security enhancements that Cisco said will support a future in which AI agents work alongside employees. The company said collaboration platforms are becoming central to how organizations manage knowledge, automate workflows and connect people with AI-driven services.
The most important conversations your organization will have will happen in your collaboration platform,” Amit Barave, vice president and general manager of Webex Suite, wrote in a blog post. “Deals will close. Patients will be served. Decisions will be made. AI agents will be working alongside your people in every one of them.”
At the center of the strategy is what Cisco calls Connected Intelligence, a framework designed to carry context, knowledge and automation across meetings, messaging, customer service and workplace environments. That will be supported by a growing portfolio of AI agents intended to automate routine work. Cisco is extending existing Webex capabilities that capture meeting discussions, generate action items and update business applications with agents designed to improve meeting preparation and multilingual communication.
