Mr Kaweewut (centre) says organisations that can rapidly convert AI into scalable business value while reinventing their operating models will gain the strongest competitive advantage.
SCB X, the holding company of Siam Commercial Bank, has outlined its new vision for the future of banking, positioning artificial intelligence (AI) as the core infrastructure that redefines how financial institutions operate, serve customers, and create new business opportunities in the years ahead.Instead of relying on traditional application interfaces, customers are expected to increasingly interact with banks through conversational banking platforms using chat and voice commands.
AI systems will be capable of resolving issues instantly, reducing dependence on call centres and significantly improving service speed and convenience, said Kaweewut Temphuwapat, chief innovation officer of SCB X and chief executive of SCB 10X.
The report highlights how AI is rapidly evolving beyond chatbot-style assistants into autonomous agentic AI systems capable of planning, decision-making, and task execution. The future of banking, according to the report, will focus heavily on seamless and hyper-personalised customer experiences powered by AI.
