They’ve become a staple of the virtual call. But the AI notetaker—the one you or a coworker uses to transcribe the call and highlight key points—could spell trouble for organizations.
That’s according to Arielle Patrick, a managing partner at Upland Workshop, a strategic advisory firm. Patrick works with high-profile clients, many of whom she said have fallen victim to the risks posed by AI notetakers.
“The amount of times I have seen clients lose privilege because an AI notetaker disseminates notes from a confidential meeting to a group of people without a lawyer in copy,” she said at Fortune’s Workplace Innovation Summit on Tuesday in Atlanta. “Or the notetaker perhaps is inaccurate and has some issues that need to be scrubbed or something gets leaked inadvertently.”
It’s not just in strategic advising; the AI notetaker is creating scenarios that may keep your HR team up at night. An automated notetaker may stay on a call longer than the employee who deployed it, an awkward scenario if the remaining colleagues don’t realize they’re still being recorded. The tech is also allowing some younger workers to skate by as their AI notetaker attends meetings while they kick back. But from a comms perspective, Patrick said the technology may become more of a liability.
