A widespread outage that impacted cellular data and voice services for hundreds of thousands of Verizon customers across the U.S. on Wednesday was resolved after over 10 hours.
Users began reporting outages mid-day on Wednesday. Some said that their phones showed that they had no service or were in “SOS” mode.
“We are aware of an issue impacting wireless voice and data services for some customers. Our engineers are engaged and are working to identify and solve the issue quickly,” the nation’s largest wireless carrier posted on X around 1 p.m. ET. “We understand how important reliable connectivity is and apologize for the inconvenience.”
The company later announced that the outage had been resolved around 10:30 p.m. and encouraged users still experiencing issues to restart their devices. Verizon also offered to provide account credits to those who were affected.
A spokesperson for the company told TIME in a statement that the outage was connected to a "software issue" and it is "conducting a full review of what happened."
