Verizon announced that a Jan. 14 service outage has been resolved after it stretched for nearly 10 hours across the U.S.
The wireless carrier said in statements on X late Wednesday that it "let many of our customers down" and promised to provide account credits to affected customers.
Verizon said that details of the credits would be shared directly with customers.
The outage began about 12:30 p.m. ET and resulted in more than 1.5 million Verizon customers reporting wireless and data outages, according to Downdetector. The real-time tracking website said that reports surpassed those of a Verizon outage on Aug. 30, 2025, which was one of the largest outages in 2025, according to the site.
The event was widespread across the United States, with the highest reported concentrations in New York City, Atlanta, Charlotte, Houston and Brooklyn, New York, according to Downdetector.
