Verizon to offer $20 credit after widespread outage

Verizon will offer customers impacted by a seven-hour outage a $20 credit, the company confirmed to USA TODAY.

The Verizon wireless network outage began around 12:30 p.m. ET on Wednesday, Jan. 14 and impacted more than 1.5 million customers, according to data service outage resource Downdetector. The event was widespread across the United States, with the highest reported concentrations in New York City, Atlanta, Charlotte, North Carolina, Houston and Brooklyn, New York, per Downdetector.

Verizon customers can access the $20 account credit through the myVerizon mobile app, a company statement obtained by USA TODAY states. Customers will be notified when the credit is ready by text message. On average, the credit should cover multiple days of service, the company said.

Verizon said in a statement posted to X at 10:20 p.m. and provided to USA TODAY that the outage has been resolved.

Greta Cross is a national trending reporter at USA TODAY. Story idea? Email her at gcross@usatoday.com.