Passengers forced to spend thousands of pounds to return to the UK after their EasyJet flight left without them said border control delays caused by the European Union's new entry-exit system had been a "nightmare".
More than 100 people missed their flight to Manchester from Milan's Linate airport on Sunday while stuck in what the airline described as "unacceptable" passport control queues.
Some travellers reported vomiting and passing out as they tried to get through biometric and facial recognition checks rolled out under the new European Entry-Exit System (EES) on Friday.
Carol Boon said the experience was "just horrible", while Max Hume said he had been forced to spend £1,800 to get home.
European airports and airlines said there had been significant disruption to their operations, with passengers facing long delays - in some cases missing flights - since the EU digital border control system became fully operational on Friday.
