Some travellers spent hours in lines at airport, with kiosks not working, little seating and few staff on hand to help
Some travellers passing through the new EU entry-exit system (EES) have faced huge delays at border checks, with some waiting for up to three hours, airports say.
The new rules have gradually been introduced in Europe since October 2025, and came into effect on Friday in the Schengen countries – 25 of the EU’s 27 states plus Iceland, Norway, Liechtenstein and Switzerland.
Hundreds of people responded to a Guardian online callout to share their experiences of travelling to Europe since the rules came into effect. Though some said they had a problem-free journey, many reported severe delays, which have caused some to miss their flights.
Travellers described problems with fingerprints not being accepted and additional delays when travelling with children. Many said there was little guidance on using the kiosks. Some also said they had to repeat the registration process on each leg of their journey, despite having already completed it, with no explanations from staff – or no staff available to ask.
