Microsoft facing probe by UK watchdog – here’s what to know

Jump to contentThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inAllNewsSportCultureLifestyleThe probe focuses on alterations to monthly and annual plans that now incorporate the AI service Copilot (Alamy/PA)Britain's Competition and Markets Authority (CMA) has launched an investigation into Microsoft over concerns it may have misled customers regarding changes to Microsoft 365 subscription options. The probe focuses on alterations to monthly and annual plans that now incorporate the AI service Copilot, potentially leading customers to pay more. Existing subscribers were automatically migrated to new, more expensive plans after an initial free period, unless they actively chose an alternative plan or cancelled their subscription. The CMA is examining whether Microsoft's communications with customers before renewal were misleading, though the regulator has reached no conclusions about whether the law was broken. Microsoft stated that consumer trust and transparency are priorities and committed to working constructively with the regulator as the inquiry progresses. In fullMicrosoft under investigation by UK watchdog over misleading customers on subscriptionsMore bulletinsThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in

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