AI Set to Handle Half of Customer Service by 2030 as Call Centers Face Job Cuts - Novinite.com - Sofia News Agency

Global customer service operations are undergoing a dramatic transformation as generative artificial intelligence takes over routine support tasks, prompting companies to reduce staffing and reshape their workforce. According to a Bloomberg report, leading companies including Commonwealth Bank of Australia, Microsoft, Uber and Hyatt Hotels have already downsized customer service operations, eliminating thousands of jobs worldwide as AI-powered chatbots and voice assistants become increasingly capable of handling customer inquiries.

Raccontata daekathimerini.comtheverge.comcryptobriefing.comnovinite.com