Posted Jul 28, 2026 at 10:16 AM UTCTExternal LinkThomas RickerAI is coming for call center jobs.Last week, Uber said it would be cutting 10 percent of its customer service workforce to “embrace” AI. But things are much more dire than that according to Forrester analyst Kate Leggett, who estimates that “almost half of customer service roles will be impacted by 2030.”AI Is Replacing Customer Service Jobs at CBA, Microsoft, Uber[Bloomberg]Follow topics and authors from this story to see more like this in your personalized homepage feed and to receive email updates.Thomas Ricker
AI is coming for call center jobs.
Last week, Uber said it would be cutting 10 percent of its customer service workforce to “embrace” AI. But things are much more dire than that according to Forrester analyst Kate Leggett, who estimates that “almost half of customer service roles will be impacted by 2030.” [Link: AI Is Replacing Customer Service Jobs at CBA, Microsoft, Uber | https://www.bloomberg.com/news/articles/2026-07-28/ai-wipes-out-customer-service-jobs-at-microsoft-uber-cba | Bloomberg]
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