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AI is coming for call center jobs.
Last week, Uber said it would be cutting 10 percent of its customer service workforce to “embrace” AI. But things are much more dire than that according to Forrester analyst Kate Leggett, who estimates that “almost half of customer service roles will be impacted by 2030.” [Link: AI Is Replacing Customer Service Jobs at CBA, Microsoft, Uber | https://www.bloomberg.com/news/articles/2026-07-28/ai-wipes-out-customer-service-jobs-at-microsoft-uber-cba | Bloomberg]
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theverge.com
AI is coming for call center jobs.
Last week, Uber said it would be cutting 10 percent of its customer service workforce to “embrace” AI. But things are much more dire than that according to Forrester analyst Kate…
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cryptobriefing.com
AI is gutting call centers, and the numbers are getting hard to ignore
AI caused nearly 40% of US job cuts in May 2026, with 87,714 layoffs reported. Call centers face massive automation as Gartner projects $80B in
