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Front-line workers say they don’t mind AI but want transparency

Most employees said their trust in an organization depended on how it explained its AI use.

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hbr.org

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hrdive.comStai leggendo1 mese fa

Front-line workers say they don’t mind AI but want transparency

Most employees said their trust in an organization depended on how it explained its AI use.

originale

hbr.org1 mese fa

When Employees Are Held Accountable for AI-Generated Decisions

Organizations are rushing to embed AI into core decisions, but frontline workers are left to explain outputs they neither created nor fully understand. In a multi-year field study spanning banking, recruitment, and…

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Timeline cronologica

martedì 21 luglio 2026·hrdive.com
Front-line workers say they don’t mind AI but want transparency
Most employees said their trust in an organization depended on how it explained its AI use.
mercoledì 22 luglio 2026·hbr.org
When Employees Are Held Accountable for AI-Generated Decisions
Organizations are rushing to embed AI into core decisions, but frontline workers are left to explain outputs they neither created nor fully understand. In a multi-year field study…