The Central Consumer Protection Authority (CCPA) has imposed a Rs 1 lakh penalty on SpiceJet for using "dark patterns" on its flight booking platform. The consumer watchdog found that the airline employed deceptive interface practices that could mislead users and influence their purchasing decisions, violating consumer protection norms.

NEW DELHI: The Central Consumer Protection Authority (CCPA) has penalised cash-strapped SpiceJet for “deploying deceptive "dark patterns" on its flight booking platform,” Union…

The Central Consumer Protection Authority (CCPA) has imposed a Rs 1 lakh penalty on SpiceJet for using "dark patterns" on its flight booking platform. The consumer watchdog found…