SpiceJet's practices violated consumer protection norms

Jul 18, 2026

02:15 pm

What's the storyThe Central Consumer Protection Authority (CCPA) has imposed a fine of ₹1 lakh on SpiceJet for using "dark patterns" on its flight booking platform.

The consumer watchdog found that the airline used deceptive user interface practices that could mislead consumers and influence their booking decisions, violating consumer protection norms.