A US-based supplier repeatedly warned Telstra that specific server equipment needed updating.

A US-based supplier repeatedly warned Telstra that specific server equipment needed updating.

In a submission lodged hours before Friday’s Senate hearing, Telstra says a software update was never applied to the device that triggered the outage.

In a submission lodged hours before Friday’s Senate hearing, Telstra says a software update was never applied to the device that triggered the outage.

Telco outlines reasons for network failure that hit mobiles, trains and retailers ahead of appearance at Senate inquiry

Telstra skipped a patch, didn’t record changes, had no idea it was an accident waiting to happen

Telstra skipped a patch, didn’t record changes, had no idea it was an accident waiting to happen