Telco outlines reasons for network failure that hit mobiles, trains and retailers ahead of appearance at Senate inquiry

Telstra prepares for a grilling in parliament about the recent network outage that disrupted Australia, with the communications regulator also set to face tough questions.

A US-based supplier repeatedly warned Telstra that specific server equipment needed updating.

In a submission lodged hours before Friday’s Senate hearing, Telstra says a software update was never applied to the device that triggered the outage.

Chief executive Vicki Brady revealed the true scale for the first time, as a senior executive conceded newer hardware would have prevented the failure entirely.

In a submission lodged hours before Friday’s Senate hearing, Telstra says a software update was never applied to the device that triggered the outage.

Telco outlines reasons for network failure that hit mobiles, trains and retailers ahead of appearance at Senate inquiry

Follow our live coverage of the Senate inquiry into last week’s Telstra outage.

The national Telstra outage last week was triggered by maintenance work that caused the system's clocks to go back two decades, the telco says.

Telstra says the outage that stopped 604 calls from accessing triple-0 services could have been avoided, blaming the lack of a software update on their timekeeping system and an…

Telstra skipped a patch, didn’t record changes, had no idea it was an accident waiting to happen

Telstra skipped a patch, didn’t record changes, had no idea it was an accident waiting to happen

Telstra's bosses have admitted a network outage affecting vital services, including Triple Zero, could have been avoided.

July 17 : Telstra CEO Vicki Brady told a Senate inquiry on Friday that last week's outage at Australia's largest telecoms firm was likely caused by an undocumented design change…